Terms of Service

1. Acceptance of Terms

By accessing and using Twige's online learning platform, website, and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

These terms apply to all users, including students, faculty, staff, and visitors to our online platform. As an online-only university, all interactions and services occur through our digital platform.

2. Description of Services

Twige provides online educational services, including but not limited to:

• Online degree programs, certificates, and courses
• Access to learning management systems and course materials
• Academic support services and student resources
• Digital library and research resources
• Student portal and administrative services
• Virtual academic advising and career services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Enrollment and Academic Policies

3.1 Admission and Enrollment

Admission to Twige is subject to meeting our academic requirements and completing the application process. Enrollment in courses is subject to availability and prerequisite requirements.

3.2 Academic Integrity

All students must maintain the highest standards of academic integrity. Prohibited conduct includes:

• Plagiarism and unauthorized collaboration
• Cheating on examinations or assignments
• Fabrication or falsification of academic work
• Unauthorized use of materials during assessments
• Impersonation or misrepresentation

Violations of academic integrity may result in course failure, suspension, or expulsion.

3.3 Course Completion and Grades

Students must complete all course requirements as specified in the course syllabus. Grades are assigned based on performance and are final unless an error is identified through the official grade appeal process.

4. User Accounts and Responsibilities

4.1 Account Creation

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

4.2 User Conduct

You agree not to:

• Use the platform for any illegal or unauthorized purpose
• Interfere with or disrupt the platform's operation or security
• Attempt to gain unauthorized access to any part of the platform
• Share your account credentials with others
• Harass, threaten, or harm other users or university personnel
• Post or transmit any content that is offensive, defamatory, or violates others' rights

5. Intellectual Property

5.1 University Content

All course materials, lectures, assignments, and other content provided through our platform are the property of Twige or its licensors and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without authorization.

5.2 Student Work

Students retain ownership of their original work submitted for courses. However, by submitting work, you grant the university a license to use, reproduce, and display your work for educational and administrative purposes.

6. Payment and Refund Policy

6.1 Tuition and Fees

Tuition and fees are due according to the payment schedule provided at enrollment. Failure to pay may result in course access restrictions, late fees, or enrollment cancellation.

6.2 Refunds

Refund policies are outlined in the Student Handbook and enrollment agreement. Refund eligibility depends on the timing of withdrawal and course completion status. Please contact the Office of Student Accounts for specific refund information.

7. Technology Requirements

As an online-only university, students are responsible for:

• Maintaining reliable internet connectivity
• Having access to a computer or device meeting minimum system requirements
• Installing required software and applications
• Ensuring their technology is compatible with our learning management system
• Backing up their work and data

The university is not responsible for technical issues arising from students' equipment or internet connectivity.

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Limitation of Liability

To the maximum extent permitted by law, Twige shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or business opportunities, arising from your use of our services.

Our total liability for any claims related to our services shall not exceed the amount you paid for the specific course or service giving rise to the claim.

10. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

• The platform will be uninterrupted, secure, or error-free
• Defects will be corrected
• The platform is free of viruses or other harmful components
• Course content will meet your specific needs or expectations

11. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause or notice, for any reason including violation of these Terms of Service, academic misconduct, or failure to meet financial obligations.

12. Changes to Terms

We may modify these Terms of Service at any time. Material changes will be communicated through email or platform notifications. Your continued use of our services after changes become effective constitutes acceptance of the modified terms.

13. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of the jurisdiction in which Twige operates. Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration or in the appropriate courts.

14. Contact Information

If you have questions about these Terms of Service, please contact us: