Privacy Policy

1. Introduction

Twige ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online learning platform and use our services.

As an online-only university, we understand the importance of data privacy and security in digital education. This policy applies to all information collected through our website, learning management system, and related services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Date of birth and government-issued identification numbers
• Academic records, transcripts, and educational history
• Payment information and billing details
• Student ID numbers and enrollment information

2.2 Technical Information

When you access our online platform, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Learning activity and course progress data

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our online educational services
• To process applications, enrollments, and course registrations
• To deliver course content and manage your learning experience
• To communicate with you about your academic progress, courses, and university updates
• To process payments and manage financial transactions
• To maintain academic records and issue certificates and degrees
• To comply with legal obligations and accreditation requirements
• To analyze usage patterns and improve our platform functionality

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our platform, processing payments, or providing support services
• Accreditation Bodies: With accrediting organizations as required for institutional accreditation
• Legal Requirements: When required by law, court order, or government regulation
• Academic Institutions: For transcript requests and verification purposes
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and academic record retention requirements
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications (academic communications will continue)
• Account Settings: Update your preferences through your student portal account

7. Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your experience, analyze usage, and support platform functionality. You can control cookie preferences through your browser settings, though this may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Academic records are retained in accordance with accreditation and legal requirements, which may extend beyond your enrollment period.

9. International Data Transfers

As an online university serving students worldwide, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: